California Consumer Privacy Notice

This was last updated on May 1, 2020
Thrive Mortgage, LLC (“Thrive Mortgage” or “us” or “we”) is committed to protecting the privacy and security of the personal information it collects. This Privacy Notice for California Residents (“Privacy Notice”) supplements Thrive Mortgage’s Privacy Policy and U.S. Consumer Privacy Notice and only applies to residents of the State of California (“consumers,” or “you”). We are providing this Privacy Notice pursuant to the California Consumer Privacy Act of 2018 (“CCPA”) and terms defined in the CCPA have the same meaning when used in this Privacy Notice.


Under the CCPA, “personal information” means information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, or household. Please note that “personal information” does not include consumer information that is deidentified, aggregate consumer information, or publicly available information.

This Privacy Notice explains how we collect, use, and share your personal information. It also describes your privacy rights and our obligations under the CCPA regarding your personal information. However, please note that your privacy rights and our obligations described herein do not apply to certain personal information. For example, your privacy rights and our obligations noted in this Privacy Notice do not apply to personal information collected, processed, sold, or disclosed pursuant to the federal Gramm-Leach-Bliley Act (“GLBA”) and its implementing regulations. Please see Thrive Mortgage’s U.S. Consumer Privacy Notice to find out how we collect, share, and protect information covered under GLBA.

Collection and Sources of Personal Information

We identify below the categories of personal information that we have collected from consumers in the past 12 months.

Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
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We will not collect additional categories of personal information without providing you notice.

The categories of sources from whom we collected the categories of personal information listed above in the past 12 months are:

Use of Personal Information

In the past 12 months, we have used the categories of personal information listed above for the following business purposes:

We will not use the personal information that we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Disclosure of Personal Information

In the past 12 months, we have disclosed the following categories of personal information for a business purpose:

We disclosed the above noted categories of personal information for a business purpose to the following categories of third parties:

Sale of Personal Information

We do not sell, and have not sold in the past 12 months, personal information (including personal information of minors under the age of 16) to third parties.

Your Rights Under the CCPA

The CCPA provides consumers with specific rights regarding their personal information. These rights are described below.

Right to Know

You have the right to request, no more than twice in a 12-month period, that we disclose the following information covering the 12 months preceding your request:

Right to Delete

You have the right to request that Thrive Mortgage and our service providers delete personal information about you that we have collected which is not subject to certain exceptions specified in the CCPA.

Right to Opt Out

If we sold personal information, you would have the right to request that Thrive Mortgage not sell your personal information to third parties. However, as noted above, we do not sell personal information.

Right to Nondiscrimination

You have the right to not be discriminated against for exercising any of your rights under the CCPA. Unless permitted by the CCPA, we will not:

Exercising Your Right to Know and Right to Delete

To request that we disclose or delete your personal information, please submit a verifiable consumer request using one of the following methods:

A verifiable consumer request must:

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Only you, or a person you have designated in writing as your authorized agent, or whom is registered with the California Secretary of State to act on your behalf, or whom you have provided power of attorney pursuant to California Probate Code sections 4000 to 4465, may make a verifiable consume request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

If you wish to have an authorized agent make a verifiable consumer requests on your behalf, they will need to provide us with sufficient written proof that you have designated them as your authorized agent and we will still require you to provide sufficient information to allow us to reasonably verify that you are the person about whom we collected personal information.

Upon receiving a consumer request, we will confirm receipt of the request within 10 business days and provide information on how we will process the request. We will work to process all verified requests within 45 calendar days. If we need an extension for up to an additional 45 calendar days in order to process your request, we will provide you with an explanation for the delay. Any disclosures we provide will only cover the 12-month period preceding the receipt of a verifiable request. We will advise you in our response if we are not able to honor your request.

Please note that we will not disclose Social Security numbers, driver’s license numbers or government issued identification numbers, financial account numbers, health care or medical identification numbers, account passwords, security questions and answers, answers, or unique biometric data generated from measurements or technical analysis of human characteristics, as applicable. However, in a response to a request to know we will inform you with sufficient particularly if we have collected this type of information.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. If we update this document, we will post the updated Privacy Notice on Thrive Mortgage’s website and revise the “Last Updated” date. Your continued use of our website and/or services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have a disability and would like to access this Privacy Notice in another format, or if you have any questions or concerns about this Privacy Notice, the ways in which we collect and use your personal information, or your choices and rights regarding such use, please contact us by sending an email to or use the Contact Us web form.

Please click here to download a printable copy of this Privacy Notice